Attorney Communication Norms
What is reasonable to expect when working with an attorney?
Reminder that sometimes your legal team needs to research the issue before they can get back to you.
How we work with our clients.
We assign a paralegal and attorney to every legal matter to ensure you always have clear lines of communication.
We also commit to meeting about your case weekly to ensure no matter is ever forgotten and everyone knows about the status of your case.
We have a dedicated client care team that can take your messages and concerns to the legal team. Even if your legal team isn’t immediately available to speak or substantively respond, you’ll always be able to ensure your message is received.
In general:
- For substantive and detailed analysis that you need to refer to later, we trend towards email.
- We sometimes call you to clear up any confusion with the analysis we provided you, usually via appointment scheduled in advance.
- For moderately lengthy communication and document collaboration, we trend towards Clio for Clients.
- And for quick and accessible comms (like when you are at work) we text.
But ultimately, how you communicate with us is up to you.
Are you struggling to communicate with your current attorney?
The Rules of Professional Conduct mandate that firms communicate promptly with their clients, and keep them informed of happenings in their case.
Sadly, communication issues are the #1 cause for complaints to the Washington State Bar – and it has been this way for a long time. Communication problems are extremely common, and we wanted this page to speak to those of you who many not feel cared for by your current legal team.
Do you have other questions about common pitfalls of the legal industry?
